Ivmax Shop General FAQ
Last Updated: March 6, 2025

Here are answers to some of the most frequently asked questions about Ivmax Shop. If you don’t find the information you’re looking for, feel free to contact us at info@ivmax.shop.

1. What products do you sell?

We specialize in selling new guitars, including acoustic, electric, and bass guitars.

2. Where do you ship?

We currently offer shipping only within the United Kingdom.

3. What are your shipping options?

We offer Standard Shipping with a delivery time of 2-4 working days after processing.

4. How long does order processing take?

Orders are processed within 1-2 working days.

5. What payment methods do you accept?

We accept payments only through PayPal for secure transactions.

6. Can I return a product?

Yes, we offer free returns within 60 days of purchase. Items must be unused and in their original packaging.

7. How long does it take to process a refund?

Refunds are processed within 10 business days after we receive the returned item.

8. What if I receive a damaged or defective item?

Contact us immediately at info@ivmax.shop, and we will provide a replacement or refund.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

10. How do I contact customer support?

You can reach us at:
Email: info@ivmax.shop
Phone: +44 115 791 0393
Address: 7 Simpson Rd, Chester CH2 4AG, United Kingdom